Agente Bilingüe de Customer Service y Ventas Cruzadas - Call Center/Inglés
¡Join our team in a customer service and crossed sales campaign at Contact Point 360 S.A.S!
The ideal candidate will work with U.S. customers who pay a monthly fee for home protection plans covering services such as air conditioning, heating, electrical, and plumbing. Your main responsibilities will include scheduling appointments for technicians to perform repairs or maintenance on homes and equipment, addressing customer inquiries and requests related to their bills, and providing excellent customer service.
Additionally, after assisting the customer, you will have the opportunity to offer these protection plans to encourage customers to purchase new or additional products, ultimately aiming to close a sale.
Qualifications
- At least 3 months of work experience in customer service or call center.
- Excellent phone etiquette and excellent verbal, written, and speaking skills in English.
- Ability to multi-task, organize, and prioritize work.
Compensation Package:
- Base salary: $2,300,000 COP
- Attendance bonus: $400,000 COP for meeting your schedule and being punctual
- Performance bonus: Up to $200,000 COP based on metrics
- Unlimited commissions 💸 on sales made in USD (converted to COP upon payment)
- Hiring bonus: $1,000,000 COP as an appreciation bonus for joining our team (paid in two parts of $500,000 COP at 3 and 5 months, as long as you maintain 100% attendance during training and nesting—meaning no absences!)
Requisitos
Estudios
Idiomas
Sobre Contact Point 360 S.A.S
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
