Quality Analist
🌟 We’re Hiring! QA Analyst Wanted! 🌟
Are you passionate about delivering top-notch customer experiences and ensuring quality in every interaction? 🎧💬
This is your chance to take your career to the next level! 🚀
🔍 Role Purpose:
As a QA Analyst, you’ll evaluate and monitor agent interactions to ensure compliance with client and company standards, provide valuable feedback 💡, and drive continuous improvement across our operations.
💼 What You’ll Do:
✅ Evaluate calls, chats, or cases following QA scorecards.
✅ Provide constructive and timely feedback.
✅ Detect trends and areas for improvement.
✅ Join calibration sessions to align with client standards.
✅ Keep QA reports accurate and up to date.
✅ Support quality initiatives and training sessions.
🎯 What We’re Looking For:
✨ 3 months of experience as an agent in operations.
✨ Excellent QA results in the last 3 months.
✨ Strong product and KPI knowledge.
✨ English level: B2+ or higher 🗣️
✨ Detail-oriented, proactive, and coachable attitude.
✨ Flexibility to work on-site and adapt to operational needs.
💻 Skills: Microsoft Office 365, communication, multitasking, problem-solving, and a positive mindset! 🙌
If you’re ready to deliver excellence and grow with us, apply now! 💫
📩 Send your application today and be part of a team that values quality, growth, and collaboration.
Requisitos
Estudios
Habilidades
Valorado
Experiencia profesional
Sobre Contact Point 360 S.A.S
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
